General Terms and Conditions (GTC)

Quentin Chauffeur Privé

Article 1 - Company identification

Le site quentin-chauffeur-prive.fr is operated by :

ALEM QUENTIN
Single-member simplified joint-stock company (SASU)
Share capital: €3,500
Head office: 5 rue de Cronstadt, 54000 Nancy - France
RCS Nancy: 935 195 982
Business: chauffeur-driven vehicle (VTC) operation

Article 2 - Purpose

The purpose of these General Sales Conditions (GSC) is to define the conditions under which ALEM QUENTIN under which ALEM QUENTIN markets, via its website, chauffeur-driven transportation and related services.

Article 3 - Scope of application

These terms and conditions apply to all bookings made via the website, by customers or professional customers.

They do not apply to bookings made via third-party platforms or partner applications. which have their own contractual conditions.

Article 4 - Services offered

The services offered on the site include

  • Provision of a chauffeur-driven vehicle (hourly rate)
  • Package tours
  • Event services (weddings, family or private events)
  • Optional ancillary services (vehicle decoration, provision of a bottle of champagne, specific options)
  • Subscription-based partnership services

The essential characteristics of each service are presented on the site.

Article 5 - Booking

Reservations can only be made via the website. All reservations imply acceptance of these terms and conditions.

The company reserves the right to refuse any booking that is manifestly inconsistent or contrary to regulations in force.

Article 6 - Rates

Prices are quoted in euros, inclusive of all taxes.

The applicable rates are those in force at the time of booking. Additional services or options are subject to additional invoicing clearly indicated before validation.

Article 7 - Payment terms

Payment is by :

  • On line when booking for :
    • sightseeing tours
    • availability
    • partnership subscriptions
  • On board the vehicle, when this option is offered

Means of payment accepted :

  • Credit card
  • Species

All services must be paid for in full.

Article 8 - Right of withdrawal

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to to passenger transport services provided on a specific date or at specific intervals.

Article 9 - Cancellation and absence of the customer

9.1 Cancellation

Cancellations are free, as long as the customer shows up before the scheduled time of the scheduled time.

9.2 Customer's absence (no-show)

If the customer fails to arrive at the agreed time and place, no refund will be given, the service is considered due.

Article 10 - Geographical area of services

  • Sightseeing tours: Lorraine and Alsace
  • Available in Nancy and surrounding areas
  • Other services: subject to conditions specified at time of booking

Article 11 - Liability

ALEM QUENTIN is subject to an obligation of means.

It cannot be held responsible for delays or non-performance due to circumstances beyond its control (weather conditions, traffic, exceptional events, force majeure).

Article 12 - Customer behaviour

Dangerous, aggressive or illegal behavior may result in immediate termination of the service without refund.

Article 13 - Personal data

The personal data collected is used solely to manage reservations and in accordance in accordance with current data protection regulations.

Article 14 - Disputes and applicable law

These terms and conditions are governed by French law.

In the event of a dispute, an amicable solution will be sought before any legal action is taken. Failing this, the competent courts will be those within the jurisdiction of the company's registered office.

Article 15 - Acceptance of the GCS

Any reservation made on the site implies full acceptance of the present Terms and Conditions of Sale.